News day / The QSS covers areas which are very important to customers of the Electricity Commission and prescribes such things as how long it should take to resolve complaints; how long the commission should take to respond to complaints about street lighting and the length of time it should take to restore electricity after an unplanned outage.

In a statement, the RIC says it uses a consultative approach in developing the QSS and is now inviting its stakeholders to comment on the draft standards before they are finalised and published.

Comments must reach the RIC by September 8, 2017. The draft standards document can be downloaded from the RIC’s website at:

Interested persons may also get a printed copy from the RIC’s offices at 1st & 3 rd Floors, Furness House, corner Wrightson Road and Independence Square, Port of Spain.

The RIC is the regulator for the Electricity Transmission and Distribution Sector in Trinidad and Tobago and for T&TEC, the sole utility operating within the sector.

Part of that responsibility is the prescription and publication of the QSS.

The statement says that the QSS Scheme was first established in 2004 to ensure that T&TEC provides and maintains an acceptable level of service to its customers.

It was revised in 2008, and is being revised again to cater to the current needs of customers.


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